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​1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
   

• Email address
   

• Phone number
   

• Billing address
   

• Passport information (for visa processing)
   

• Travel details (flight, hotel, destination preferences)
   

• Payment information
   

b) Non-Personal Information

• IP address
   

• Browser type
   

• Device information
   

• Pages visited
   

• Date and time of access
   

 

2. How We Use Your Information

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We use your information to:

• Process travel bookings and reservations
   

• Assist with visa and passport applications
   

• Provide customer support
   

• Process payments
   

• Send booking confirmations and travel updates
   

• Improve our website and services
   

• Send promotional offers (if you opt-in)
   

• Comply with legal requirements
   

 

3. Sharing of Information

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We may share your information with:

• Airlines, hotels, and tour operators
   

• Visa processing authorities and embassies
   

• Payment processing providers
   

• Government agencies (when legally required)
   

We do not sell, rent, or trade your personal information.

 

4. Payment Information

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All payments are processed through secure third-party payment providers. We do not store full credit/debit card details on our servers.

 

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption
   

• Restricted access to personal information
   

• Secure payment processing systems
   

However, no online transmission is 100% secure. We encourage you to use strong passwords and safeguard your personal information.

 

6. Cookies & Tracking Technologies

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We use cookies to:

• Maintain session data
   

• Remember user preferences
   

• Track website usage for improvement
   

• Support marketing and advertising efforts
   

You may disable cookies in your browser settings, but this may affect website functionality.

 

7. Third-Party Links & Embedded Content

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Our website may contain links to third-party websites (e.g., airlines, hotels, visa portals, social media platforms). These sites operate independently and have their own privacy policies. We encourage you to review their policies before providing personal information.

 

8. Your Rights

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Depending on your location, you may have the right to:

• Request access to your personal data
   

• Correct inaccurate information
   

• Request deletion of your data
   

• Withdraw consent for marketing communications
   

To exercise these rights, please contact us using the details below.

 

9. Children’s Privacy

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Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors without parental or guardian consent. If we become aware of such data, we will delete it promptly.

 

10. Data Retention

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We retain personal information only as long as necessary to:

• Fulfill booking and travel obligations
   

• Meet legal and regulatory requirements
   

• Resolve disputes
   

 

11. Changes to This Privacy Policy

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We may update this Privacy Policy periodically. The “Effective Date” at the top of this page indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

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12. Contact Us

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If you have any questions about this Privacy Policy or your personal data, please contact us:

Essensia Travel Company Limited

Email: info@essensiatravel.com

Phone: +1 (876) 412-1262

Website: www.essensiatravel.com

 

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Refund Policy

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Essensia Travel Company Limited

Effective Date: January 27, 2026

At Essensia Travel Company Limited (“Essensia Travel,” “we,” “our,” or “us”), we are committed to providing professional travel services. Due to the nature of travel bookings and third-party supplier arrangements, the following refund policy applies:

 

1. General Policy

All payments made to Essensia Travel Company Limited are subject to this Refund Policy. By making a payment, you agree to these terms.

Unless otherwise stated in writing, deposits are non-refundable.

 

2. Service Fees (Non-Refundable)

The following service fees are strictly non-refundable:

• Consultation fees
   

• Visa application assistance fees
   

• Administrative processing fees
   

• Passport renewal assistance fees
   

• Booking service fees
   

These fees cover time, expertise, and processing, regardless of outcome.

 

3. Visa Application Services

• Visa approval is at the sole discretion of the respective embassy or consulate.
   

• Government/embassy fees are non-refundable.
   

• Service fees paid to Essensia Travel are non-refundable once application processing has begun.
   

• No refunds will be issued for visa denials.
   

 

4. Flight & Hotel Bookings

Refund eligibility depends entirely on the airline or hotel’s policy:

• Non-refundable tickets cannot be refunded.
   

• Refundable tickets may be subject to airline penalties.
   

• Processing time for airline refunds may take 30–90 business days (depending on the airline).
   

• Essensia Travel is not responsible for supplier-imposed cancellation penalties.
   

 

5. Group Trips & Tour Packages

• Deposits for group trips are non-refundable.
   

• If a client cancels after full payment, refunds (if any) are subject to supplier penalties.
   

• No refunds will be issued for “no-shows.”
   

• Name changes may incur additional fees (if allowed by suppliers).
   

If Essensia Travel cancels a group trip due to insufficient participation, a refund of payments made directly to us (excluding third-party non-refundable deposits) will be issued.

 

6. Client Cancellations

All cancellations must be submitted in writing via email.

Refund amounts (if applicable) will be calculated based on:

• The timing of cancellation
   

• Supplier penalties
   

• Non-refundable deposits
   

• Administrative fees
   

 

7. Force Majeure (Unforeseen Circumstances)

Essensia Travel Company Limited is not responsible for refunds due to:

• Natural disasters
   

• Weather disruptions
   

• Government travel bans
   

• Pandemics
   

• Airline strikes
   

• Political unrest
   

Refunds in such cases are strictly subject to third-party supplier policies.

 

8. Refund Processing

• Approved refunds will be processed using the original payment method where possible.
   

• Processing times vary depending on banks and suppliers.
   

• Administrative processing fees may apply.
   

 

9. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting Essensia Travel to resolve the issue may result in:

• Immediate suspension of services
   

• Legal action for recovery of funds
   

• Additional administrative fees
   

We encourage clients to contact us directly to resolve concerns

 

Service Disclaimers

Essensia Travel Company Limited

Effective Date: January 27, 2026

Essensia Travel Company Limited (“Essensia Travel,” “we,” “our,” or “us”) provides travel planning, booking assistance, visa guidance, and related services. By using our services, you acknowledge and agree to the following disclaimers:

 

1. Third-Party Supplier Disclaimer

Essensia Travel Company Limited acts solely as an intermediary between clients and third-party service providers, including but not limited to:

• Airlines
   

• Hotels and resorts
   

• Tour operators
   

• Transportation companies
   

• Embassies and consulates
   

We do not own, operate, or control these third-party providers and are not responsible for:

• Flight delays or cancellations
   

• Hotel overbookings
   

• Schedule changes
   

• Service disruptions
   

• Acts of negligence by suppliers
   

All services are subject to the terms and policies of the respective providers.

 

2. Visa & Immigration Disclaimer

• Essensia Travel provides visa application assistance and document guidance only.
   

• We do not guarantee visa approval.
   

• Visa decisions are made solely by the respective embassy or consulate.
   

• Government fees and service fees are non-refundable, regardless of the outcome.
   

• Clients are responsible for providing truthful and accurate information.
   

 

3. Travel Risk Disclaimer

Travel involves inherent risks. Essensia Travel Company Limited is not liable for:

• Injury, illness, or death
   

• Loss or theft of personal belongings
   

• Natural disasters or weather disruptions
   

• Political unrest or government restrictions
   

• Pandemics or public health emergencies
   

Travelers assume full responsibility for participation in tours and activities.

 

4. Documentation Responsibility

Clients are solely responsible for:

• Ensuring passports are valid
   

• Obtaining required visas
   

• Meeting destination entry requirements
   

• Complying with health and vaccination regulations
   

We are not responsible for denied boarding, denied entry, or deportation due to incomplete or invalid documentation.

 

5. Payment Disclaimer

• All payments made for bookings, tours, visa services, or travel arrangements are subject to the refund policies of third-party providers.
   

• Deposits are generally non-refundable unless otherwise stated in writing.
   

• Exchange rate fluctuations may affect final pricing.
   

 

6. No Guarantee of Travel Conditions

We cannot guarantee:

• Weather conditions
   

• Airline schedules
   

• Hotel quality beyond supplier representation
   

• Changes in government travel policies
   

All travel plans are subject to change without notice due to circumstances beyond our control.

 

7. Limitation of Liability

To the fullest extent permitted by law, Essensia Travel Company Limited’s liability is limited to the amount paid directly to us for our service fees. We are not liable for indirect, incidental, or consequential damages.

 

8. Acceptance of Disclaimer

By booking or using our services, you acknowledge that you have read, understood, and agreed to this Service Disclaimer.

r own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.